Wolken Software

  Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the right agents supported individuals, teams, and therefore the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a special agent, etc.Ensure every element of your workflow is automated and digitized for elevated outcomes.Write a group of predefined rules consistent with your business requirements to standardize all of your processes.Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the right agents supported individuals, teams, and therefore the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such a

Wolken gives you the pliability to line your SLA attributes consistent with your Enterprise needs.Service Level Agreements are decided based upon various case attributes like location, case priority, workday configurations, etc. and therefore the metrics to be measured by the enterprise.In case of an SLA violation automated triggers like case escalation, violation notifications are sent as per configurations. Customers also are sent automated responses for intimationGet real time updates from your teams, identify your busiest channels, and recognize trending topics amongst customers.Canned reports functionality allows you to use your predefined and saved attributes to raised analyze your business process and save time.Wolken ServiceDesk's Tree graph reports assist you to analyse data points right from brand level to team.Setting a predefined flow of incoming cases, helps in auto assigning the cases to relevant Wolken features a backend scheduler running at continuous intervals tha

  Wolken Service Desk has multiple configurable tools that are essential for each enterprise - our knowledge domain , pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.Wolken ServiceDesk's omnichannel feature allows your customers to succeed in you via multiple touchpoints like WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the proper team instantly. believe Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. Wolken ServiceDesk comes with multiple prebui