HR Software Solutions | Best HR Management Software | Wolken Software

Wolken gives you the pliability to line your SLA attributes consistent with your Enterprise needs.Service Level Agreements are decided based upon various case attributes like location, case priority, workday configurations, etc. and therefore the metrics to be measured by the enterprise.In case of an SLA violation automated triggers like case escalation, violation notifications are sent as per configurations. Customers also are sent automated responses for intimationGet real time updates from your teams, identify your busiest channels, and recognize trending topics amongst customers.Canned reports functionality allows you to use your predefined and saved attributes to raised analyze your business process and save time.Wolken ServiceDesk's Tree graph reports assist you to analyse data points right from brand level to team.Setting a predefined flow of incoming cases, helps in auto assigning the cases to relevant

Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a special agent, etc.

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Address: 6/2, Brigade Champak,2nd floor, Infantry Road,

Union Street, Bangalore 560001,India

Phone No.: +91 080-41741019

Email- sales@wolkensoftware.com