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Knowledge Management Software | Enterprise Knowledge Base Software

  Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the right agents supported individuals, teams, and therefore the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a special agent, etc.Ensure every element of your workflow is automated and digitized for elevated outcomes.Write a group of predefined rules consistent with your business requirements to standardize all of your processes.Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the right agents supported individuals, teams, and therefore the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such a
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HR Software Solutions | Best HR Management Software | Wolken Software

Wolken gives you the pliability to line your SLA attributes consistent with your Enterprise needs.Service Level Agreements are decided based upon various case attributes like location, case priority, workday configurations, etc. and therefore the metrics to be measured by the enterprise.In case of an SLA violation automated triggers like case escalation, violation notifications are sent as per configurations. Customers also are sent automated responses for intimationGet real time updates from your teams, identify your busiest channels, and recognize trending topics amongst customers.Canned reports functionality allows you to use your predefined and saved attributes to raised analyze your business process and save time.Wolken ServiceDesk's Tree graph reports assist you to analyse data points right from brand level to team.Setting a predefined flow of incoming cases, helps in auto assigning the cases to relevant Wolken features a backend scheduler running at continuous intervals tha
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IT Service Management | IT Service Management Solution | Wolken Software

  Wolken Service Desk has multiple configurable tools that are essential for each enterprise - our knowledge domain , pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.Wolken ServiceDesk's omnichannel feature allows your customers to succeed in you via multiple touchpoints like WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the proper team instantly. believe Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. Wolken ServiceDesk comes with multiple prebui
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Knowledge Management Software | Enterprise Knowledge Base Software

 Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a agent , etc.Ensure every element of your workflow is automated and digitized for elevated outcomes.Write a gaggle of predefined rules according to your business requirements to standardize all of your processes.Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the ca
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IT Service Management | IT Service Management Solution | Wolken Software

Technology is prone to turning obsolete pretty quickly, in the current rapidly changing environment. Moreover, customers of today are constantly demanding better experiences and service. Hence, to meet their ever evolving needs, companies have to upgrade their infrastructure regularly and scale it up. Innovate - O wing to the high degree of competition in the market, companies have to innovate strategies in regards to providing a distinctive experience to their customers, and adding a better value to their business.  By availing ITSM solutions, companies get the opportunity to invest more time and energy in augmenting their business functions so that they can add to their overall growth, rather than spending much time in fixing technological glitches. The intuitive Enterprise IT Service Management software of Wolken aids in inter-departmental communication. It helps in driving transparency, swift response times and enhanced agent efficiencies with AI-enabled processes. You can take y
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Real Time Business Intelligence Reporting | Real Time Reporting Tool

  Real time business intelligence implies to the use of analytics and distinctive data processing tools to provide companies with access to the most relevant, recent data and visualizations. This up-to-the-minute information  allows companies to gain a better understanding of their operations and make smarter decisions.  Real time business intelligence, at its core, is about understanding data faster, and subsequently using it to make snap, smart decisions. For companies that produce gigabytes or even terabytes of data, a lot of this information ends up losing its relevance if it keeps sitting in storage. Information about ongoing services, customer requirements and inventory levels can be highly useful, but more so if it is analyzed soon after being generated.  Customer relationship management suites (CRMs) today often use real time data to provide better services to the customers. This can include offering superior engagement  by tailoring conversations and services as per the known
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Workforce Management | Service Desk Management | Wolken Desk Support

  As your business grows, managing its busy office can gradually become overwhelming. Even though it always is a great feeling to have your business moving forward, at times, it can seem like you are just running around the whole day to keep up with its multiple aspects.  Ringing phones, piling up emails, growing online queries, and customers demanding attention- all of these elements tend to add up and create chaos if they are not dealt with at once. This is why it is exceedingly important to use service desk solutions to support your office work. Proper  service desk management  and execution can go a long way in streamlining your office tasks and boosting productivity. https://www.wolkensoftware.com/ Address: 6/2, Brigade Champak,2nd floor, Infantry Road, Union Street, Bangalore 560001,India Phone No.: +91 080-41741019 Email- sales@wolkensoftware.com
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