Wolken Software

 Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of the case, changing the priorities of the tickets raised, assigning to a agent , etc.Ensure every element of your workflow is automated and digitized for elevated outcomes.Write a gaggle of predefined rules according to your business requirements to standardize all of your processes.Wolken allows you to configure each field and set conditions to facilitate auto assignment of cases to the proper agents supported individuals, teams, and thus the way you manage your workflow.Wolken features a backend scheduler running at continuous intervals that checks whether various conditions are met. It makes necessary changes such as: status of th...

Technology is prone to turning obsolete pretty quickly, in the current rapidly changing environment. Moreover, customers of today are constantly demanding better experiences and service. Hence, to meet their ever evolving needs, companies have to upgrade their infrastructure regularly and scale it up. Innovate - O wing to the high degree of competition in the market, companies have to innovate strategies in regards to providing a distinctive experience to their customers, and adding a better value to their business.  By availing ITSM solutions, companies get the opportunity to invest more time and energy in augmenting their business functions so that they can add to their overall growth, rather than spending much time in fixing technological glitches. The intuitive Enterprise IT Service Management software of Wolken aids in inter-departmental communication. It helps in driving transparency, swift response times and enhanced agent efficiencies with AI-enabled processes. You can ta...