Wolken Software

  Real time business intelligence implies to the use of analytics and distinctive data processing tools to provide companies with access to the most relevant, recent data and visualizations. This up-to-the-minute information  allows companies to gain a better understanding of their operations and make smarter decisions.  Real time business intelligence, at its core, is about understanding data faster, and subsequently using it to make snap, smart decisions. For companies that produce gigabytes or even terabytes of data, a lot of this information ends up losing its relevance if it keeps sitting in storage. Information about ongoing services, customer requirements and inventory levels can be highly useful, but more so if it is analyzed soon after being generated.  Customer relationship management suites (CRMs) today often use real time data to provide better services to the customers. This can include offering superior engagement  by tailoring conversations and services as per the known

  As your business grows, managing its busy office can gradually become overwhelming. Even though it always is a great feeling to have your business moving forward, at times, it can seem like you are just running around the whole day to keep up with its multiple aspects.  Ringing phones, piling up emails, growing online queries, and customers demanding attention- all of these elements tend to add up and create chaos if they are not dealt with at once. This is why it is exceedingly important to use service desk solutions to support your office work. Proper  service desk management  and execution can go a long way in streamlining your office tasks and boosting productivity. https://www.wolkensoftware.com/ Address: 6/2, Brigade Champak,2nd floor, Infantry Road, Union Street, Bangalore 560001,India Phone No.: +91 080-41741019 Email- sales@wolkensoftware.com

T he use of the  BestHelp Desk Ticketing Software  available can be of huge help! It can aid your agents to communicate with each other, manage conversations on varied channels, collaborate on complex tickets, and, most importantly, automate a large amount of your customer service tasks. The right help desk software can be of great assistance to your entire team, right from managers to customer service agents. With its help, you can seamlessly track metrics that are important to your goals, as well as identify important customer experience trends.  WolkenSoftware  offer a cutting-edge Service Desk tool that comes with an omnichannel feature allowing you  to deliver a personalized experience to the customers through intelligent routing of tickets as per customers and complexity. This platform enables your customers to reach you via multiple touchpoints such as WhatsApp, Facebook, Twitter, E-mail, Widget, and more.  Get in touch with us for a demo.

  IT operations management  (ITOM) is basically the process of maintaining and managing the network infrastructure of a company. In most cases, IT teams use cutting-edge software solutions to competently cover varied aspects of computing, starting from troubleshooting to security and compliance. Your IT team is likely to work with both external and internal network users, and leverage ITOM software to maintain effective service delivery and overcome technical obstacles.  IT operations management  has a major role to play in streamlining the internal IT service desk of your business. This desk is vital for maintaining distinctive self-service documentation detailing how to use your software applications. The Internal IT Service Desk of a company ideally monitors incoming service requests and queries, as well as escalates relevant issues to the IT engineers and  development, while enabling you to proactively manage your various IT infrastructures.  The IT Service Management solution of

A good  Enterprise Knowledge Base Software  is needed to deliver a positive customer experience with each interaction.  Having a knowledge base can significantly help in improving the productivity of your contact center. Your agents can find answers to customer queries and questions within minutes if all the vital data is centralized into a single accessible location. A knowledge base will help your agents to resolve phone calls swiftly, and cater to more customers within a particular time period. Getting prompt answers and compliant resolutions from your brand will subsequently improve the experience your customers have with the brand. Reduce agent on-boarding time - Implementation of knowledge base can also considerably cut down your agent training and on-boarding time. An internal knowledge base can be instrumental in inducting new employees from multiple streams into your company.  https://www.wolkensoftware.com/ Address: 6/2, Brigade Champak,2nd floor, Infantry Road, Union Street,

  Wolken ServiceDesk has multiple configurable tools that are essential for each enterprise - our knowledge domain , pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.Wolken ServiceDesk's omnichannel feature allows your customers to succeed in you via multiple touchpoints like WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the proper team instantly. believe Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. Wolken Service Desk comes with multiple prebu

  Wolken Service Desk has multiple configurable tools that are essential for each enterprise - our knowledge domain , pre-built enterprise integrations, and 24/7 backend support, ensure not only fast responses and satisfactory solutions but also a personalised experience in every interaction.Wolken ServiceDesk's omnichannel feature allows your customers to succeed in you via multiple touchpoints like WhatsApp, Facebook, Twitter, E-mail, Widget etc, and assits in providing a personalised experience through intelligent routing of tickets as per customers and complexity.Respond, route, resolve and analyze customer requests rapidly with a platform that auto-categorizes and auto-assigns them to the proper team instantly. believe Wolken’s expertise to manage various cases, collate intelligence and analyze data for guaranteed resolutions.Search, tag and find insightful articles easily in Wolken’s centralized repository for prompt resolutions. Wolken Service Desk comes with multiple preb